Innovators

Silvia Heras (Zurich Insurance): “With ‘Imagina’ we have placed all employees on the same level”

Building a common space where Zurich Insurance employees and agents can contribute and build ideas to improve any aspect of the company and, more specifically, improve customer service. That is the aim…
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Silvia Heras (Zurich Insurance): “Listening to our employees has allowed us to gain credibility”

Zurich Insurance Spain is currently developing a listening program for its employees and network of agents, with the objective of focusing on its customers. With an extremely illustrative title, “From Employees to Customers” proposes…
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Rafael Juan (Dulcesol): “Consumers are the most important actors”

Consumers take center stage. With this comparison taken from show business, Rafael Juan, CEO of Grupo Dulcesol, spoke to us at innovationHUB about the project Mi Dulcesol idea, which enables the food group…
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Esteban Mayoral (RTVE): “Innova allows us to count on employees to provide a better public service”

Innova is the name of the project through which RTVE (Radio Televisión Española) is looking to transform its corporation, by engaging all of its employees. The project is made up of a digital…
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The Customer Center, where Banco Santander co-creates with its clients

Placing the client at the center of Business decisions is a priority for Banco Santander. This was the bank’s objective when driving its Customer Center, a qualitative research lab to gain…
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Innovators

Monika Schulze: “To offer customers a better service, first we need to get employees on board”

On the occasion of her participation in the upcoming edition of innovationHUB Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, took advantage of her stay in…
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Ángel Uzquiza (Santalucía Seguros): “We want to invest in the most enterprising people in the company”

Innovating with people within the company to get the best out of them. The latest edition of the innovationHUB allowed us to discover the intrapreneurship program developed by Santalucía Seguros,…
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Juan Ignacio Marrón (KPMG): “We are forced to activate resources to get the wheel of innovation turning”

During our latest innovationHUB, we took the chance to talk to Juan Ignacio Marrón, liable partner for Innovation at KPMG Spain, regarding the role played by people within the innovation…
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Innovators

Rubén Hernández (Banco Sabadell): “BS idea teaches precious values, like collaboration and transparency”

Asking for ideas from employees has become one of the most effective ways to innovate for today’s organizations. During our latest innovationHUB, we interviewed Rubén Hernández, Director of the project…
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José Luis Risco (EY): “We must be flexible and build strategies almost one person at a time”

The round table “Talent in search of companies”, at our latest innovationHUB, analyzed the mechanisms that today’s companies can use to become attractive for their employees and potential candidates. José Luis Risco,…
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