Co-create with clients to offer them what they seek
Place clients at the center of innovation and listen to their opinions to offer the best service or product. This is the mission chosen by Hotusa Group in their pursuit to personalize their…
3 steps that will take your organization from ideas to innovation
Fighting Temeraire, old pride of the British Royal Navy, is sailing to the dockyards for scrapping. In this 1839 painting, Turner reflects on the decline of the sailing ship, towed…
Capture consumer insights to turn them into our clients
Understanding consumers has never been as necessary as it is today, given how volatile their behavior is. And it has never been so simple to learn from them on a…
Co-creation with clients: a ticket to the Tourism of the future
Like many other sectors, Tourism in the last decade has transformed radically thanks to disruptive technology, reconfiguring the relationship between operators and tourists. Tourism represents of global GDP, according to…
Silvia Heras (Zurich Insurance): “With ‘Imagina’ we have placed all employees on the same level”
Building a common space where Zurich Insurance employees and agents can contribute and build ideas to improve any aspect of the company and, more specifically, improve customer service. That is the aim…
Have a bad idea to arrive at a good one, and don’t hesitate to involve your team
This technique is commonly used as a tool for innovation. Known as "Erroneous or reverse thought", the concept is to intentionally think of the worst possible idea or solution for…
Silvia Heras (Zurich Insurance): “Listening to our employees has allowed us to gain credibility”
Zurich Insurance Spain is currently developing a listening program for its employees and network of agents, with the objective of focusing on its customers. With an extremely illustrative title, “From Employees to Customers” proposes…
3 key factors to increase eNPS: how to attain committed talent
Engagement is a key indicator of an organization’s health. When it exists, it retains talent in the organization, attracts external talent, and results in employees that are engaged in the…
Keys to designing a virtuous customer journey
1995: Every company is a customer company. 2005: Every company is an internet company. 2015: Every company is a digital company. Theo Priestley. Any self-respecting innovative or competitive company now…
If you want your employees at the forefront of innovation, let them fly free
Flying freely without hindrance is a desire most companies share. Being quick and innovative is a demand they also share, because it isn’t just the client at stake: technology has…