Easy, fast… and warm? Is the digital a friend of the human?

Technology has transformed the way we acquire and consume services. We see, compare and buy all kinds of products immediately and from anywhere we choose. Even the nature of such…
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Innovation

Customer listening programs: optimizing our clients’ journey map

 Contributor: Pilar Roch. COO ideas4all Innovation   As we mentioned on other occasions, the consumer is at the center of brand strategy, mainly because consumer behavior has changed and brands are looking…
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