Silvia Heras (Zurich Insurance): “With ‘Imagina’ we have placed all employees on the same level”
Building a common space where Zurich Insurance employees and agents can contribute and build ideas to improve any aspect of the company and, more specifically, improve customer service. That is the aim…
Silvia Heras (Zurich Insurance): “Listening to our employees has allowed us to gain credibility”
Zurich Insurance Spain is currently developing a listening program for its employees and network of agents, with the objective of focusing on its customers. With an extremely illustrative title, “From Employees to Customers” proposes…