Innovators

Silvia Heras (Zurich Insurance): “With ‘Imagina’ we have placed all employees on the same level”

Building a common space where Zurich Insurance employees and agents can contribute and build ideas to improve any aspect of the company and, more specifically, improve customer service. That is the aim…
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Innovators

Silvia Heras (Zurich Insurance): “Listening to our employees has allowed us to gain credibility”

Zurich Insurance Spain is currently developing a listening program for its employees and network of agents, with the objective of focusing on its customers. With an extremely illustrative title, “From Employees to Customers” proposes…
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